Shipping policy

Where can HELAROCKY deliver the package to?

Helarocky can ship worldwide, covering North and South America, Europe, Africa and so on. The shipping cost will be different in different regions, subject to website settlement, the shipping time is about 5-7 working days

How does HELAROCKY ship your order?

1.After placing an order, you will receive a product information confirmation e-mail;
2.After the payment, you will receive a successful payment confirmation e-mail;
3.After the order is shipped, you will receive a shipping information confirmation e-mail, contains tracking number, you can check the shipping state with the tracking number in 


What shipping methods are offered? And how long does it take to ship?

The total time it takes to receive your parcel is described as below:

Total delivery time = Processing Time + Shipping Time

Processing time = the time between when you place an order and when we ship it;

Shipping time = the time between when your order has been shipped and delivered to you;

Processing time: within 3-8 business days

The time it takes to prepare your items to ship from our warehouse. This includes preparing your items, performing quality checks, and packing for shipment.

Shipping time:

Express Shipping:6-9 business days to ship

DHL Shipping: 4-7 business days to ship

Ocean shipping:25-30 business days to ship

The above time limit is for reference only, and the actual delivery time shall prevail.

Due to COVID-19, transportation has been restricted, which affects our ability to deliver products as quickly and efficiently as we do during normal times, international deliveries may take longer than usual.

HELAROCKY has partnered with major international shipping companies including but not limited to DHL, UPS, FedEx, IB, and EMS to offer shipping methods.


How much is the shipping cost?

The price depends on the weight of product, the destination, the shipping method, and other considerations. Detailed pricing information is visible when placing an order.

Choose the correct destination, then select the shipping method, to obtain an accurate shipping cost.


What is customs tax?

Taxes apply for imported goods/services and is regulated by the country law. HELAOCKY is not responsible for any tax charged on its products.If customs duties are incurred, the customer is required to bear the customs duties The amount of customs taxes are depend on policies and tax rates applied per country. Please contact local customs for clear information.


Important Notes:

1.Certain items are prohibited by some shipping carriers. If your order contains these items for the shipping carrier you selected, we will re-route your order via another carrier to ensure it arrives safely. This may require additional shipping time.

2.All estimated/typical delivery time are derived from real world data collected from past orders. They are approximate times for reference only.


3.HELAROCKY ships all packages from our warehouse and distribution center.