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We take responsibility for all the personal data (such as your name, address, email address, phone number, date of birth, etc.) that you provide us with, that we obtain through purchases when you order catalogs, subscribe to our newsletter or when you create a personal profile at helarocky.com.
How do we use your personal data?
We use the information that we collect to fulfill our commitments to you and to provide you with the service that you expect. This includes sending you information and offers for marketing purposes. In order to provide you with relevant offers and information, we may analyze your personal data. We will only keep your data for as long as necessary to carry out our services to you or as long as we are required by law. After this, your personal data will be deleted.
Who has access to the data?
We never pass on, sell or swap your data to third parties for marketing purposes outside the Helarocky Group. Data that is forwarded to third parties is only used to meet Helarocky’s commitments to you.
WE COLLECT THE FOLLOWING INFORMATION:
When registering or ordering on our site, you may be asked to enter your name, e-mail address, mailing address or phone number. You may, however, visit our site anonymously. When visiting our website, we collect and summarize which web has been visited, the order of your browser and the information of linkway.
AND WE WON’T EXPOSE YOUR INFORMATION EXCEPT FOR THE FOLLOWING SITUATIONS:
You authorize or agree to expose. Protect your lawful rights and interests or public security in emergency situations. Provide your personal information according to the requirements of the law.
WE PROTECT YOUR PERSONAL INFORMATION BY FOLLOWING WAYS:
We offer a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway provider’s database which is only accessible by those authorized with special access rights to such systems. When a transaction is over, your private information such as credit cards, social security numbers and financials will not be stored on our servers.
WE USE YOUR INFORMATION:
To process transactions. Your information will be only used for the express purpose of delivering the purchased product or service requested. Whether public or private, your information will not be sold, exchanged, transferred, or given to any other company for any reason without your consent.
User's personal information or images will not be used for advertising without the user's consent. To give you a personalized experience. We can respond to your individual needs better by using this information. To send emails. The email address you provide may be used to send information and updates pertaining to your order, receive occasional company news or service information, etc. Note: If you would like to unsubscribe from receiving future emails at any time, you can find detailed unsubscribe instructions at the bottom of each email.
There are two types of cookies: permanent and temporary (session cookies). Permanent cookies are stored as a file on your computer or mobile device for no longer than 12 months. Session cookies are stored temporarily and disappear when you close your browser session.
We use permanent cookies to store your choice of the start page and to store your details if you select "Remember me" when you log in.
We use session cookies when you use the product filtration function and to check if you are logged in.
You can easily erase cookies from your computer or mobile device using your browser. For instructions on how to handle and delete cookies please look under "Help" in your browser. You can choose to disable cookies or to receive a notification each time a new cookie is sent to your computer or mobile device.
Please note that if you choose to disable cookies, you will not be able to take advantage of all our features.
We use third-party cookies to collect statistics in aggregate form in analysis tools such as Google Analytics. The cookies used are both permanent and temporary cookies (session cookies). The permanent cookies are stored on your computer or mobile device for no longer than 24 months.
The helarocky.com website may include links to other websites which do not fall under our supervision. We cannot accept any responsibility for the protection of privacy or the content of these websites, but we offer these links to make it easier for our visitors to find more information about specific subjects.
The content of this website is copyright-protected and is the property of Helarocky.
THIRD PARTY LINKS
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We, therefore, have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
We do not collect any information from anyone under 13 years of age. Our website, products, and services are all directed to people who are at least 13 years old or older.
Where can HELAROCKY deliver the package to?
Helarocky can ship worldwide, covering North and South America, Europe, Africa and so on. The shipping cost will be different in different regions, subject to website settlement, the shipping time is about 5-7 working days
How does HELAROCKY ship your order?
1.After placing an order, you will receive a product information confirmation e-mail; 2.After the payment, you will receive a successful payment confirmation e-mail; 3.After the order is shipped, you will receive a shipping information confirmation e-mail, contains tracking number, you can check the shipping state with the tracking number in https://www.17track.net/en
What shipping methods are offered? And how long does it take to ship?
The total time it takes to receive your parcel is described as below:
Total delivery time = Processing Time + Shipping Time
Processing time = the time between when you place an order and when we ship it;
Shipping time = the time between when your order has been shipped and delivered to you;
Processing time: within 3-8 business days
The time it takes to prepare your items to ship from our warehouse. This includes preparing your items, performing quality checks, and packing for shipment.
Express Shipping:6-9 business days to ship
DHL Shipping: 4-7 business days to ship
Ocean shipping:25-30 business days to ship
The above time limit is for reference only, and the actual delivery time shall prevail.
Due to COVID-19, transportation has been restricted, which affects our ability to deliver products as quickly and efficiently as we do during normal times, international deliveries may take longer than usual.
HELAROCKY has partnered with major international shipping companies including but not limited to DHL, UPS, FedEx, IB, and EMS to offer shipping methods.
How much is the shipping cost?
The price depends on the weight of product, the destination, the shipping method, and other considerations. Detailed pricing information is visible when placing an order.
Choose the correct destination, then select the shipping method, to obtain an accurate shipping cost.
What is customs tax?
Taxes apply for imported goods/services and is regulated by the country law. HELAOCKY is not responsible for any tax charged on its products.If customs duties are incurred, the customer is required to bear the customs duties The amount of customs taxes are depend on policies and tax rates applied per country. Please contact local customs for clear information.
1.Certain items are prohibited by some shipping carriers. If your order contains these items for the shipping carrier you selected, we will re-route your order via another carrier to ensure it arrives safely. This may require additional shipping time.
2.All estimated/typical delivery time are derived from real world data collected from past orders. They are approximate times for reference only.
3.HELAROCKY ships all packages from our warehouse and distribution center.